Refund & Return Policy
Quality assurance for your wholesale orders
1. Quality Assurance
At Hijab Fashion Mall, we take pride in delivering premium Turkish modest wear to our wholesale partners worldwide. Every product undergoes rigorous quality control before shipping to ensure you receive items that meet our high standards of craftsmanship and authenticity.
As a wholesale supplier serving retailers across 50+ countries, we understand the importance of reliable quality for your business. Our commitment is to provide consistent, original Turkish-made products that your customers will love.
2. Damaged or Defective Items
We stand behind the quality of our products. In the unlikely event that you receive an item with a manufacturing defect or damage that occurred during transit, we will fully compensate you for the affected items.
📦 What to do if you receive damaged items:
- Contact our customer service within 7 days of receiving your order
- Provide clear photos showing the damage or defect
- Include your order number and product codes
- Our team will review and process compensation within 2-3 business days
3. International Wholesale Considerations
As an international wholesaler shipping to retailers worldwide, we operate under wholesale trade standards. Given the nature of bulk orders and international logistics, we do not accept returns for reasons such as:
- Change of mind or preference
- Color variations due to monitor settings
- Size selection (please verify sizing before ordering)
- Minor differences from product images
We encourage our wholesale partners to review product details carefully before placing orders. Our catalog provides detailed descriptions, fabric information, and size guides to help you make informed purchasing decisions.
4. Quality Control Process
To minimize any issues with your orders, we implement a thorough quality control process:
- Each item is inspected before packaging
- Professional packaging for international transit
- Tracking information provided for all shipments
- Partnering with reliable carriers for global delivery
5. How to Report an Issue
If you receive items with manufacturing defects or transit damage, please contact us immediately through our WhatsApp channel. Our customer service team is available to assist you with any concerns regarding your wholesale orders.
6. Compensation Process
Upon verification of damaged or defective items, we will provide full compensation through credit toward your next order, replacement of affected items (subject to availability), or refund via original payment method. Compensation is processed within 2-5 business days after issue confirmation.
7. Contact Us
For any questions about our return policy or to report an issue with your order, please reach out to our team through WhatsApp. We are here to ensure your wholesale experience is smooth and successful.